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General information

  • Children up to 3 years are free
  • Visitor’s tax: € 1,50 per adult/night
  • Dogs are welcome at the Biohotel Bergkristall, € 12,00 per day without food
  • Short stay fee for accommodation from 1-3 nights: € 5,00 per person/night
  • Arrival: Your room is ready for you from 03.00 pm
  • Departure: Your room is provided until 10.30 am on the day of departure
  • Deposit: Please confirm your booking with the payment of a deposit of 40% of the total booking price

Our bank data

Raiffeisenbank Schladming 
Karin Seebacher
IBAN: AT51 3811 3000 0900 7642

Cancellation regulations

Unfortunately, it happens more often than we think and a booked stay has to be cancelled or interrupted early.

The right of rescission according to § 11, par. 1 FAAG shall not apply, but the General Terms & Conditions for Hotels (Österreichische Hotelvertragsbedingungen) § 5 of AGBH 2006, concerning cancellations apply: Cancellations

3 months until 1 month prior to arrival40% of total booking price
1 month until 1 week prior to arrival70% of total booking price
in the last week prior to arrival 90% of total booking price
for early departure   100% of total booking price

These are unnecessary costs and a lot of trouble that we would like to spare you. Therefore, we recommend you to take care of cancellation, early departure and mountain rescue (incl. helicopter rescue service), by contracting a Hotelstorno Plus (travel cancellation insurance plus) or the more comprehensive Hotelstorno Premium (including accidents).
We reccommend a travel insurance


Worry-free booking

if you need to cancel your trip because of reasons directly related to Covid-19-Virus and you need to cancel your reservation, you can do that without any cancellation fee under the following circumstances.
-  the “Corona Warning Light” operated by the Austrian Federal Government now classifies Schladming-Dachstein as a RED ZONE
- the borders to Austria are closed and no entry is not possible
- The foreign ministry of the guest’s home country has issued a travel warning for our holiday region/district with an advisory against non-essential travel. 
- The guest or other persons living in the same household have tested positive for corona (medical certification of this fact may not be more than 48 hours old) or a government-ordered quarantine remains in effect at the previously scheduled time of arrival. In this case, the guest is required to present the host with appropriate documentation of the circumstances.

For bookings in the time of 7th of January till 5th of April 2021
- till 30 days before travel for free
- 29 till 14 days before travel 30% of the arrangement price
- 13 till 7 days before travel 50% of the arrangement price  
- 6 days or no show: 90% of the arrangement price

In case you need to go in quarantine because of another person than we suggest the travel insurance: Hotelstorno Plus or Premium of the Europäischen Reiseversicherung: