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General information

  • Children up to 3 years are free
  • Visitor’s tax: € 2,50 per adult/night
  • Dogs are welcome at the Biohotel Bergkristall, € 15,00 per day without food
  • Short stay fee for accommodation from 1-3 nights: € 5,00 per person/night
  • Arrival: Your room is ready for you from 03.00 pm
  • Departure: Your room is provided until 10.30 am on the day of departure
  • Deposit: Please confirm your booking with the payment of a deposit of 40% of the total booking price

Our bank data

Raiffeisenbank Schladming 
Karin Seebacher
IBAN: AT51 3811 3000 0900 7642

Cancellation regulations

Unfortunately, it happens more often than we think and a booked stay has to be cancelled or interrupted early.

The right of rescission according to § 11, par. 1 FAAG shall not apply, but the General Terms & Conditions for Hotels (Österreichische Hotelvertragsbedingungen) § 5 of AGBH 2006, concerning cancellations apply: Cancellations

3 months until 1 month prior to arrival40% of total booking price
1 month until 1 week prior to arrival70% of total booking price
in the last week prior to arrival 90% of total booking price
for early departure   100% of total booking price

These are unnecessary costs and a lot of trouble that we would like to spare you. Therefore, we recommend you to take care of cancellation, early departure and mountain rescue (incl. helicopter rescue service), by contracting a Hotelstorno Plus (travel cancellation insurance plus) or the more comprehensive Hotelstorno Premium (including accidents).
We reccommend a travel insurance


Worry-free booking

if you need to cancel your trip because of reasons directly related to Covid-19-virus and you need to cancel your reservation, you can do that without any cancellation fee under the following circumstances.

- governmental closedown of the hotel or the valley
- the borders to Austria are closed and no entry is not possible


2  month till 30 days before arrival40% of the travelprice
29 days till 7 days before arrival70% des Reisepreises
6  days before arrival90% des Reisepreises
cancellation before arrival100%

In case you are tested positiv on Covid-19, or you need to go into quarantine because of being in contact with a relative who was tested positive, or many more Covid or NON Covid related reasons, we suggets the following cancellation cover